Frequently asked questions
How do I pay?
Checkout is handled securely in cryptocurrency. After you place your order you'll be sent to a hosted payment page; once your payment settles on-chain, your order confirms automatically and moves into fulfillment. No card details are ever collected.
How do I track my order?
Every order has a private status page — bookmark the link from checkout (we also email it to you). It updates automatically from "awaiting payment" to "paid" and then shows shipping status once your order is on its way.
Is shipping discreet?
Yes. All orders ship in plain, unmarked packaging with no reference to the contents on the exterior, packed to preserve stability in transit. Most orders ship within 1–3 business days of payment confirming.
What if my crypto payment came up short?
Crypto network fees can occasionally leave a payment slightly under the invoice total ("partially paid"). If that happens, your order is held and we'll reach out by email to sort out the difference — just reply with your order number.
Are these products for human use?
No. All products are sold strictly for laboratory and research purposes and are not intended for human or veterinary consumption. See our Research Use Policy.
Do you ship internationally?
We ship domestically and to select international destinations. International buyers are responsible for ensuring receipt of research materials complies with local law and for any customs duties. See Shipping.